Help with your purchase
Common questions about choosing food, paying and returns.
Can I buy products individually?
Yes. You can choose individual products or combine them in a box.
How do I know if my box qualifies for a discount?
Check the current promotion's terms and the final price during checkout. Not all products and offers necessarily participate in the same promotion.
How should I choose a product if I have an allergy?
Read the ingredients and allergen information. If the necessary details are missing or unclear, ask us before buying. Do not choose a product based only on its photograph or name.
Can I change the address after placing an order?
Contact support as soon as possible. We will check whether a change can still be made. Once the parcel has been handed to the carrier, changing the address may no longer be possible.
What should I do if payment fails?
Check your bank's notifications and the transaction status. If you have been charged but are unsure whether the purchase went through, contact support before paying again. Do not send your full card number, CVC or verification codes.
What if a product arrives damaged or I receive the wrong item?
Give us your order number and describe the problem. Photos of the product and packaging will help us look into it. If you have doubts about the food's safety, do not consume it until the situation has been clarified.
Where can I find the returns conditions?
For food, the conditions depend on the product category and the reason for the request. If you are unsure, write to us and we will help you understand the next steps.