Terms of Use and Sale
Effective date: [ДАТА]. The fields in square brackets are filled in by the shop owner.
1. Seller and scope
The True Food online shop, https://truefood-shop.com, belongs to [ПОЛНЫЕ ФИО], autónomo, Spain. NIF/NIE: [НОМЕР]. Place of business: [АДРЕС]. Address for complaints: [АДРЕС]. Email: [EMAIL]. Phone: [ТЕЛЕФОН]. These terms govern the use of the website and purchases by individuals for personal use. Separate terms may be agreed for wholesale and commercial orders.
2. Using the website and your account
You provide accurate information, keep your sign-in details confidential and tell us if you suspect unauthorised access. Fraudulent orders, interference with the website and misuse of other people's data or materials are prohibited. Where abuse is confirmed, we may restrict access to the extent necessary. Such a restriction does not cancel the buyer's rights under contracts already concluded, including rights to refunds and to have complaints considered. Simply browsing the website does not create an obligation to buy.
3. Products and food information
The range, quantity, price and characteristics are shown in the catalogue. Before purchase we provide the mandatory food information, including ingredients, allergens, quantity and storage conditions where applicable. Information that the law allows to be given on delivery is provided with the goods. Photographs may show different packaging design, but this does not permit changes to the agreed essential characteristics of the product. Any replacement of a product or variant that affects ingredients or allergens is agreed with the buyer. If the mandatory information is insufficient, contact us before ordering; this does not release the shop from its duty to provide it. After delivery, follow the storage and consumption conditions stated by the producer. Products requiring refrigeration are available only for destinations and delivery methods that maintain the necessary conditions.
4. Placing an order and concluding the contract
The buyer selects products, reviews the cart, provides contact details and an address, and chooses an available delivery option and payment method. Entered details can be corrected before confirmation. The button completing the purchase clearly states the obligation to pay. The contract is concluded [МОМЕНТ ЗАКЛЮЧЕНИЯ ДОГОВОРА]. Acceptance of the order is confirmed [СПОСОБ И СРОК ПОДТВЕРЖДЕНИЯ]. Authorisation and capture of the payment take place [ПОРЯДОК ОПЛАТЫ]. If the order is not accepted [ПОРЯДОК ОТМЕНЫ АВТОРИЗАЦИИ ИЛИ ВОЗВРАТА ОПЛАТЫ]. Confirmation of the contract with the order contents, price, delivery and applicable terms is sent by email in a durable form. Languages in which the contract can be concluded: [ПЕРЕЧЕНЬ]. Storage of the contract and obtaining a copy: [ПОРЯДОК].
5. Prices, boxes and payment
Prices are stated in euros and include applicable taxes. Before payment we show the cost of the goods, discounts, delivery and the total. The terms of box discounts, participating products and any limitations are available before purchase; the result is shown in the cart. A confirmed order price is not changed retrospectively. Payment is processed through Stripe using the methods available at checkout. Your bank may require additional confirmation. If a paid order cannot be fulfilled, we inform the buyer and refund the corresponding amount without undue delay; a replacement is only made by agreement.
6. Destinations, times and delivery terms
We deliver to the European countries and regions listed in [ССЫЛКА НА ДОСТАВКУ] and available for the particular cart at checkout. Whether a shipment is possible depends on the address, the product category, transport conditions and applicable restrictions. Cost and time are stated before payment. Local delivery and pickup apply only within their stated zones and time windows. Unless another period is agreed, the order is delivered without undue delay and no later than 30 days after the contract is concluded. In case of delay, the buyer keeps the rights provided by law, including setting an additional period and withdrawing from the contract where applicable. The risk of loss or damage passes to the buyer when the goods are actually received by them or by a third party they name, other than the carrier. If the address is wrong or the recipient is absent, we get in touch to resolve it. A repeat delivery and any costs are agreed; the full order value is not withheld automatically. For available destinations outside the EU the following applies: [СТРАНЫ, ОГРАНИЧЕНИЯ ВВОЗА, ИМПОРТЁР, ТАМОЖЕННОЕ ОФОРМЛЕНИЕ И РАСХОДЫ ПОКУПАТЕЛЯ]. Restrictions for chilled and frozen products and alcohol: [ПЕРЕЧЕНЬ ИЛИ ССЫЛКА НА УСЛОВИЯ ДОСТАВКИ].
7. Withdrawal from a purchase of satisfactory quality
Unless a statutory exception applies, a consumer may withdraw from a distance purchase without giving reasons within 14 calendar days of receiving the goods. For a single order delivered in separate parts, the period normally starts when the last item is received. To withdraw, send an unambiguous statement to [EMAIL] or to [АДРЕС]. It is enough to send the notice before the deadline. Return the goods to [АДРЕС ВОЗВРАТА] within 14 days of the notice. The direct cost of an ordinary return is borne by the buyer if they were informed of this before the purchase; if not, by the seller. We refund the money, including the cost of the cheapest standard delivery option offered where the whole order is withdrawn, within 14 days of the notice. Any surcharge for more expensive delivery is not refunded. The refund is made using the same payment method unless another method is expressly agreed at no cost to the buyer. The buyer is only liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning, within the limits set by law.
Exceptions to the right of withdrawal
The right to withdraw without giving reasons does not apply to goods that deteriorate rapidly or have a short shelf life; to sealed goods that are not suitable for return for health protection or hygiene reasons if the seal was broken after delivery; and to other cases laid down by law, which are stated before purchase. The mere fact that a product is food does not exclude a return. An ordinary box of standard products does not automatically become custom-made goods.
8. Damage, wrong items and quality
If a product is damaged, spoiled, does not match the order or was delivered without the necessary conditions, contact [EMAIL/ТЕЛЕФОН]. Give the order number and describe the problem; photographs of the product, packaging, batch and best-before date help the review. Please report visible problems as soon as possible, especially for perishable products. The absence of a photograph, a note to the courier or contact on the day of delivery does not in itself end the buyer's legal rights. The remedies provided by law for non-conformity apply: depending on the circumstances, replacement, price reduction or termination of the contract and a refund, as well as other applicable rights. The necessary costs are borne by the seller. The exceptions to voluntary withdrawal for goods of satisfactory quality do not release us from liability for non-conformity or unsafe products.
9. Complaints, liability and applicable law
Send complaints to [EMAIL] or [ПОЧТОВЫЙ АДРЕС]. We acknowledge receipt and reply without undue delay, within the applicable mandatory period. Out-of-court dispute resolution: [ПРИМЕНИМЫЙ ОРГАН И СВЕДЕНИЯ ОБ УЧАСТИИ ПРОДАВЦА, ЕСЛИ ПРИМЕНИМО]. These terms do not exclude the seller's mandatory liability, rights regarding product quality and safety, or the right to judicial protection. Spanish law applies, without depriving the consumer of the mandatory protection afforded by the law of their country of habitual residence. The competent court is determined by the applicable rules; exclusive jurisdiction at the seller's location alone is not established. A new version of the terms applies to future orders. The version accepted when an order was placed applies to that contract. The processing of personal data is described in the Privacy Policy; consent for analytics is requested separately.
Model withdrawal form
To: [ФИО ПРОДАВЦА, АДРЕС, EMAIL]. I/we hereby give notice that I/we withdraw from the contract of sale of the following goods: __________. Ordered on: __________. Received on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Order number (if known): __________. Date: __________. Signature (only for a paper form): __________.